Terms & Conditions
Personalised Orders, items which have been personalised to customers request will not be refunded unless we have made a mistake The customer is responsible for ordering the correct size & colour and takes responsibility for thread colours and fonts chosen.
Customers approval of ANY mock up is contractually binding for payment of all services rendered. Mock ups should be checked for positioning, spelling and colours.
If we have made a mistake with spelling, size or colour ordered we offer either replacement goods plus postage of returned item or refund in full plus postage of returned goods.
Damaged, defective or incorrect goods must be advised by email within 48 hours of receipt and immediately returned. Soiled or used goods will not be accepted for return.
Any return packages must be sent by Royal Mail Recorded or Special Delivery or by a Registered Carrier
The one off logo set up fee covers the set up of logos for embroidery and includes all size alternations and minor modifications. Any significant changes to a logo may incur an additional charge.
It is the responsibility of the customer to ensure that Copyright laws are adhered to and that they are legally allowed to use the logo.
All embroidery files remain the property of Stitched Equestrian.
If delivery of your order is required for a particular date please email or call to ensure it can be delivered within the timescale you need. The average dispatch time is at present is 10 - 14 working days but please confirm before ordering if the date is important. For Bespoke items, you will be advised of the turnaround when the order is placed.
If Royal Mail or a courier make an attempted delivery but no one is there to accept the parcel a card will be put through your post box, the card will give you details on who to contact re either arrange re delivery or for details on how the parcel can be collected, if the parcel is not collected a courier sends it back to us uually within 10 working days Royal Mail returns a parcel to us after 18 days. We are happy to repost but it will be at an extra to customers cost as postage as postal charges paid by customer have already be used on the first delivery.
Postage is charged in relation to order value / weight.
For all orders, 100% of the total invoice amount must be paid prior to work commencing.
Overdue payment of invoices.The Late Payment of Commercial Debts Regulations 2013 which was introduced on the 16th march 2013 and will be applied. Plus any costs to obtain money from invoices owed will be payable by the customer.
Images and details on this website are subject to copyright.